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Frequently Asked Questions

What are your shipping options and costs?

We offer Cash on Delivery (COD) throughout the UAE for 15 AED. Delivery takes 1-3 business days anywhere in the UAE.

What is your refund policy?

We accept refunds or replacements only for damaged products, wrong items shipped, or our errors. You must contact us within 24 hours of delivery with photographic evidence. We do not accept refunds for change of mind, incorrect orders by customers, taste preferences, or opened products. Email us at Snackhub.store@gmail.com with your order number and photos.

Are your products for local consumption?

No. All Snack Hub products are sold exclusively for export and consumption outside the UAE. Products are not intended for sale, distribution, or consumption within the UAE. Customers are solely responsible for ensuring compliance with all import laws, customs regulations, and food safety standards of the destination country.

Who is responsible for customs and import compliance?

The customer is solely responsible for all import laws, customs regulations, taxation policies, and food safety standards in the destination country. Snack Hub acts only as an exporter and is not liable for any issues, fines, penalties, or legal consequences arising from customs or regulatory matters.